FAQ

Here you will find answers to most frequent questions people ask about us, our services, ordering system, quality information, etc. For additional information please send your email to support@only-flags.com

  • Which fabric do you use to make your flags and banners?
    We use Nylon. Instead of the old fashioned polyester flags, Nylon is lighter and shines better than polyester, requires just a slight wind to fly, and is more resistant than polyester to weather conditions. Our flags and banners are made in 100% DuPont Nylon, 66 grms / square meter. In the manufacturing process we apply a special UV Filter to avoid getting the the flag damaged from UV rays.

  • What shipping method will you use to send my order?
    We will ship your order using FEDEX or DHL. This is the most reliable service in order to reach you promptly and safely.

  • When will I receive my order ?
    In normal conditions, any order sent worldwide should take 2-3 business days. However, the current situation in many countries may cause a delay in deliveries because of security and customs measures.

  • How can I pay you for my order?
    We use 2checkout.com. 2Checkout.com, Inc. (2CO) is the online distribution center for over 300,000 tangible or digital products and services. Established in 1999 and headquartered in Columbus, Ohio, 2CO provides turnkey e-commerce solutions to thousands of business customers around the world. 2CO’s proprietary technology supports back-office functions including financial reporting, tracking, fraud prevention, affiliate tracking, customer service and sales tracking.
    We also accept , PayPal.com, used by thousands of online stores. Sign in to your PayPal account and submit the payment or we send you a money request.
    You can safely enter your entire credit card number via the secure server, which encrypts all submitted information. If you prefer, we also have a way for you to use your credit card without ever having to enter the complete number on the Internet.

    To provide you with an additional layer of security, all credit card numbers provided to Only-Flags.com are stored on a computer that is not connected to the Internet. After you type or call it in, your complete credit card number is transferred to this secure machine across a proprietary one-way interface. This computer is not accessible by network or modem, and the number is not stored anywhere else.
    You can also pay with a personal/business check.

  • Which credit cards can I use?
    We accept Visa, MasterCard, Discover, American Express, Dinners, JCB and debit cards with the Visa and MasterCard logo, we also accept online checks

  • Do you share your customers information with third party sites?
    Not at all. Our customers personal information remains 100% safe into our own databases NOT ON THE INTERNET. Additionally, we will not get your credit card information because our payments processor do not inform us about this.

  • Can you design and make a custom flag for me?
    Yes we can! We encourage you to fill our web form located in our page, in order to give us all the necessary information to calculate an exact appraisal for your custom flag order.

  • Do you have an exchange of defective items policy?
    Yes. Despite we check closely all flags prior to shipment, if any received flag or banner present remarkable defects such as severe ink marks or misprint we will replace them for free.

  • Can I return the products I ordered after I have received them ?
    Of course !. Only Flags offers a huge selection of high quality merchandise and we are very proud to stand by these products 100%. If, for any reason, you are not completely satisfied with your purchase, you can return it to us. We will refund your payment for the entire amount less shipping. If you did not pay shipping charges because it was free, we will anyways charge the shipping costs.
    Purchases must be returned within 14 days of purchase and be in its original condition and packaging.

  • How can I clean my flag ?
    Most flags can be machine washed in cold water with a gentle detergent. To not machine dry. Hang back on flagpole to dry.
    If flag if torn or frayed, do not wash before repairing.

  • Do the flags come with grommets or do you buy them separately?
    Grommets are metal rings that are punched into the header of the flag. Clips can then be attached to fly the flag from your halyard or pole. If you need your flags adjusted to your personal needs additional grommets can be purchased.

  • Does the flag have a warranty or guarantee?
    We guarantee that every flag we sell is free from manufacturer’s defects for a period of thirty days from receipt of the flag. Unfortunately, we cannot provide longer a warranty because the life of a flag depends upon the conditions under which a flag is flown.

    To get the most wear out of your flag, we offer the following suggestions and cautions.

    All OUTDOOR FLAGS are designed to fly in the wind; however, high winds especially accompanied by rain will cause damage to the flag. TAKE THE FLAG DOWN DURING STORMS WHENEVER POSSIBLE.
    Keep the flag from fraying or tearing by looking at the fly end of the flag for any signs of wear. If wear appears, the worn part should be cut off and the flag rehemmed.
    A clean flag will last longer. Pollutants in the air will get into the fabric and can cause it to degrade. To clean, wash in a mild detergent, rinse, and hang to dry. KEEP YOUR FLAG AWAY FROM PETROLEUM AND CHEMICAL PRODUCTS.
    Never fold or store a flag when it is wet. Let it hang dry completely before you put it away. Wet flags will mildew and ruin the material.

    INDOOR & PARADE FLAGS are damaged mainly due to neglect. If the flag is soiled in any way, it should be DRY CLEANED, NOT WASHED.
    If an indoor flag becomes wet, it should hang to dry completely before is it stored.
    If possible, avoid exposure to direct sunlight for long periods of time.

  • What is the difference between a banner and a flag?
    A flag is made with grommets on the header or a pole sleeve and flies horizontally on an inground pole outrigger style flagpole.

    Banners have a sleeve along the top and slide over a pole to hang vertically. These are designed to hang on a pole perpendicular to a building or on a wall.

  • Can I write on the flag I purchased?
    The flag should never have any mark, insignia, letter, work, fiqure, picture or drawing of any nature place upon or attached to a United States flag.

    Other flags for example solid color flags can be purchased and altered by the purchaser. There is no guarantee that what is used will not fade or run.